

A global wholesale bank wished to select and implement a strategic, scalable, flexible client lifecycle management application that would be able to support the customer assessment requirements of its KYC and MiFID programmes as part of its Compliance framework.
Corporate, Wholesale and Investment Banking
CLM Process Efficiency
The bank was running a number of global projects to satisfy Know Your Customer (KYC) requirements. The programme of work supported a global user base in excess of 1,100 in 57 countries worldwide and covered the risk re-assessment of existing customers, new client take-on and customer lifecycle management (CLM).

The client is incorporated in Ireland as an Irish Collective Asset-management Vehicle (ICAV). The client is an American investment fund which specialises in lending large amounts of money to various entities ranging from listed entities to unregulated entities based in the USA.

Our client was in the middle of an extensive regulatory remediation for the Central Bank of Ireland and the remediation.

The merger of two global investment banks required the implementation of a single client onboarding firm structure and alignment of systems and procedure to a single global policy.